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We offer a 7-Day conitional Return & exchange Policy for all products. For more details on the Policies, please refer to the Policy docment.If you Receive a product in following condition
● Damaged Product
● Dead on Arrival
● Manufacturing Defect
● Incomplete Product
● Incorrect Product
● Expired Product
On receiving Your complaint, Jainsons Lights shall verify the authenticity and the nature of the complaint after which, we will send you the damaged spares to resolve the issue and restore your product to its original state.
If the product is damaged beyond repair/incorrect and needs a complete replacement, then you can process an exchange request.
● Exchange is possible if the product is damaged and cannot be repaired by sending spares, or if the product is incorrect.
● On receiving Your complaint within 7 days of delivery, Jainsons Lights shall verify the authenticity of the complaint after which we will initiate the replacement process.
● We will arrange pickup where possible or ask the customer to ship the product to us ( shipping charges born by us ).
● Products should be returned in their original packaging along with the original price tags, barcodes, labels, user manual, warranty card and invoices etc.
● It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit.
● The returned Products are subject to verification and checks by us in order to determine the legitimacy of the complaint. If the claim is not legitimate, you will be required to bear the shipping costs for the product.
● Once the product is received by us the replacement product will be dispatched to you as soon as possible.
Modification and Cancellation:
● You can modify an order (with products of the same or more value) within 24 hours, provided the order has not been shipped.
● You can bear a 40% Cancellation fee to cancel any non-shipped order within 24 hours of placing the order.
Woking product Returns and Exchange:
● If you need to Exchange/return, perfectly working product not falling in the faulty/incorrect products category we will charge a 20% restocking fee plus shipping cost.
● You can request such a return only within 24 hours of receiving the product.
● Products should be returned in their original packaging along with the original price tags, barcodes, labels, user manual, warranty card and invoices etc
● The return packets should be strongly and adequately packaged so that there is no damage to products during transit.
● The returned Products are subject to verification and checks by us in order to determine the original condition of the product. If the product is not found in its original condition, your request will be rejected and the product will be shipped back to you. ( shipping cost born by customer ).
● Any damage to the product during Re-Shipment of the fresh product is the customer's responsibility.
● It takes 7-10 working days for us to refund once the product reaches us in good condition.