Question 1

Super excited to have just placed my order! Where is my order confirmation?

Accepted Answer

We recently moved to a new email server that has a different sender address, so these perfectly legitimate emails may accidentally land in your spam folder. Check in that folder and make sure to approve “Lightsonline.com” as a “Safe Sender” or put them on your “White label” list. Our tracking notifications are sent through the same automated system as our order confirmations, so we definitely want to ensure our emails are making it to your inbox!

Still having an issue? Email or give us a call for an order confirmation request and we will be happy to assist you.

Question 2

Where do you Ship from ?

Accepted Answer

All products are shipped from our Delhi workshop and showroom in Delhi India.

Question 3

I placed my order. How long until it ships?

Accepted Answer

Shipping of order takes 2-3 days as we pack the goods and the shipping company then picks up the goods. If you have ordered a customised product it may take time as specified to ship your product.

Question 4

In how many days will I receive the order?

Accepted Answer

We ship most orders through the surface which may take 6-10 days depending on your location to reach you. As soon as the goods are picked up you will receive an SMS and email from our shipping partner SHIP ROCKET and they give you an AWB no. Through this no you can track the order easily on our website.

Question 5

How do I track my Order?

Accepted Answer

As soon as the goods are picked up you will receive an SMS and email from our shipping partner SHIP ROCKET and they give you an AWB no. Through this no you can track the order easily on our website or on their portals. On our website there is a track tab in which you just enter your Awb number to receive live updates on your orders.

Question 6

I checked out the shipping ETA on the product page, but I need this item sooner! Can you ship it any faster?

Accepted Answer

If you need your product faster than what is estimated, we may be able to offer overnight or two-day delivery at an additional charge. You can raise such a request and our team can update the shipping options on the phone and can choose the suitable option by paying the corresponding charge.

Question 7

What shipping service do you use?

Accepted Answer

We have tie up with SHIP ROCKET who are experts in E-commerce deliveries , they have further many shipping companies like Blue Dart , Delivery on board with them which hanel the shipment. Everything is well organised and you will get regularly updated on the status of your shipments. If you need shipment through any particular shipping company we can arrange that if it is feasible on extra cost usually only on orders above 25000 rs.

Question 8

Oh drat, I just realized I made a mistake with the product or quantity I ordered. Can I modify or cancel my order?

Accepted Answer

Orders are processed as soon as they are placed. If you need to modify or cancel your order, please contact us as soon as possible. We promise to do our best to help. Read our Exchange/Return/Cancellation policy.

Question 9

Well shoot, I just realized I made a mistake with my shipping address. Can I correct it?

Accepted Answer

Contact us as soon as possible and we will try and accommodate your change, but if the order has already been shipped we will have to check with the shipping partner about what can be done.

Question 10

My state/city not showing while placing the order?

Accepted Answer

you can write your whole address in the comment section and choose the closed address possible. Your city or state being absent may mean it is a newly formed state or city or some error in the system but be rest assured your order will be shipped to the correct address if you have mentioned the same in the comments section. Alternatively, you can contact us and we can add your city/state to the system.

Question 11

Is COD (Cash on delivery) available?

Accepted Answer

we don't offer products on COD right now, you will have to purchase through online payment only through our secure payment gateway of Instamojo.

Question 12

Is my Payment Secure?

Accepted Answer

we use a secure payment gateway of instamojo that is very secure as one its server is encrypted & second it is compliant with PCI-DSS (Payment Card Industry Data Security Standards) as a measure to make sure that the transaction data are 100% safe with Instamojo.

Question 13

How do I trust Jainsonslightsonline.com for genuine business dealings ?

Accepted Answer

www.jainsonslightsonline.com is a website run by Jainsons Lights Pvt Lmt we are one of the most trusted companies in the Lighting industry since 1975. We have 4 showrooms in Delhi with 2 locations on company owned property. We are well known in the lighting industry and have over 1000 lighting traders and as our customers and any lighting company can vouch for our ethical business practices. We have over 1000 positive reviews online in google, indiamart and Justdial. These all speaks for our credibility and we assure fair and genuine business dealing with all our customers

Question 14

I tried to check out, but I’m not sure my order went through. Can you help?

Accepted Answer

Technology can be fickle. If for any reason your order is not reflecting in your account, simply contact us with your name, email address & payment details. We are more than happy to verify your order details with you! Or rectify any technical glitch.

Question 15

What is your return policy?

Accepted Answer

We offer a 7-Day conditional Return & exchange Policy for all products. For more details on the policies document.

Question 16

What if the products are damaged while shipment?

Accepted Answer

We insure very safe packaging and try our best to deliver the product safely to you. But still, if the product is somehow damaged, we will send the replacement parts or products as soon as possible read our Policy document for more details.

Question 17

Do you ship overseas or outside India ?

Accepted Answer

Absolutely! Please contact us and provide your shipping address and we will be glad to give you estimated shipping charges prior to purchase.

Question 18

Do you sell parts?

Accepted Answer

If you ordered an item from us and need a replacement part outside of warranty coverage, we are happy to help you place a replacement parts order!

Question 19

Do you only sell genuine products?

Accepted Answer

Yes! We are proud to only sell only the best genuine, authentic products. No low-quality products. We only sell genuine products counterfeits not allowed on our website.

Question 20

What is the warranty coverage for the items I’m interested in?

Accepted Answer

Most of our products have warranties on manufacturing defects on them. Some products also offer a warranty due to any other reason from 1-5 years from the date of purchase. These warranties vary from item to item! Which may be mentioned on the product listing, for any further queries contact us regarding this and we will be happy to help.

Question 21

How do I know if your product listings are accurate?

Accepted Answer

We have a lot of item data constantly being updated! Sometimes this may lead to issues like inaccurate product information, incorrect pricing, or outdated product availability. We apologize for those issues.

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